Diploma: Information and Communications Technology in Business Analysis

Also applies to the Extended Programme 

Offering Type: Full-Time

Delivery Site: Chiselhurst

Duration: 3 years; 4 years (Extended Programme)


The purpose of this diploma is to provide a professional and vocational qualification for the ICT industry, combining theory and practical exposure to enable a graduate (diplomate) to identify and design reliable and cost-effective ICT solutions for various end-users and their needs, maintain ICT equipment, manage information centres and provide effective ICT support services to an organisation.

Career Opportunities

Computer hardware technicians/maintenance specialist, developer, computer operators, database developers, support specialist/help desks with numerous entrepreneurial opportunities.

Admission Requirement

  • NSC: Endorsement: Bachelor/Diploma. English - 4 (50-59%), Mathematics - 3 (40-49%) OR Mathematical Literacy - 5 (60-69%)
  • SC: Endorsement: Full exemption/School leaving. English First Language HG-E or SG-D OR English Second Language HG-D or SG-C, Mathematics HG-E or SG-D
  • NCV(4): Endorsement: Bachelor/Diploma. English - 50%, Life Orientation – 50%, Mathematics – 50 % OR Mathematics Literacy – 60% plus 60% for any of the three subjects - Systems Analysis and Design, Data Communication and Networking, Computer Programming, Physical Science.
  • In addition to the above criteria, the Department may require the candidate to appear for a selection test and/or apply selection and ranking criteria.

Exit Level Outcomes

The qualifying learner should have the ability to:

  • Communicate effectively with all role players related to the ICT field the learner will operate in.
  • Troubleshoot and Maintain Computer devices used by end-users.
  • Support end-users in the use of existing standardised company software packages. 
  • Manage ICT service centres in alignment with ICT policy.
  • Support and Manage IT infrastructure and services within prescribed best practices and standards.
  • Apply current technical concepts and practices in the ICT industry.
  • Demonstrate an understanding of security concepts applicable to the ICT industry in general.
  • Demonstrate the ability to provide support services.