To equip public servants with the necessary skills and knowledge to enhance service delivery through effective customer service, professional communication, and robust quality assurance practices

Mode of delivery: Contact 

Targeted population:  Employees who interact with the public, such as customer service representatives, clerks, and administrative officers.

The course will introduce change management fundamentals. It will cover at least five units that will help participants to understand the concept of change management and enablers of change management. Participants will be able to comprehend and describe change management governance, change management as a process and change management implementation structures, risk management and mitigation. It will help them understand the interface between change management as a transversal management function.

Certification type: Competence

Mode of delivery: Hybird

Pricing: R6450.00

Targeted population: Public Sector employees

The course will introduce conflict management. It will cover at least five units that will help participants to understand the concept of conflict management and enable students to identify potential conflict situations, being able to address the situation in a manner that makes the conflict positive as well as mediate where necessary. Participants will be able to comprehend and describe conflict management governance, conflict management as the process and its stages, conflict management models , modes of conflict and the relationship between competition and conflict. Being able to create organizational or meeting conflict management plan.

Certification type: Competence
Mode of delivery: Contact
Pricing: R6450.00
Targeted population: Public Sector Employees

The purpose of the course aims to tackle essential skills and significant challenges hindering the competitiveness of government institutions at all levels.

Mode of delivery: Contact and/or Online

Pricing: R 7000.00

Targeted population: Public sector professionals , decision and policy makers, project managers and strategic practitioners.

To equip public servants with the necessary skills and knowledge to enhance service delivery through effective customer service, professional communication, and robust quality assurance practices

Mode of delivery: Contact 

Targeted population:  Employees who interact with the public, such as customer service representatives, clerks, and administrative officers.

The purpose of this programme is to improve financial literacy and empower participants with decision-making tools, and to cultivate sound financial management skills that contribute to business success. 

Mode of delivery: Contact 

Pricing: R5000.00

Targeted population: Entrepreneurs, aspiring entrepreneurs, small business owners, unemployed youth and graduates 

This course will help participants to be effective project managers. The main aim is to ensure that participants will help their organization plan, organize, manage and lead teams and resources in achieving a project’s desire goal and objective.

Mode of delivery꞉ Contact and/or Online
Pricing꞉ R5000.00
Targeted population꞉ PA’s, Secretaries. Officials,
Community officers and ward councillors

A comprehensive overview of essential concept, methodologies and practices in the field of monitoring and evaluation.

Mode of delivery꞉ Contact 

Pricing꞉ R8000.00

Targeted population꞉ PA’s, Secretaries, Officials, Community officers and ward councillors

The aim of this course is to adress skills gaps within local gorvernment, communities and other relevant stakeholders.

Mode of delivery꞉ Contact and/or Online

Price: R6200

Targeted population꞉ Individuals who are new to IDP's who want to gain a basic understanding of the process and their role in it. This could include community members, youth or elected officials with limited experience. 

The purpose of this Short Learning Programme (SLP) is to equip middle managers in higher education institutions and/or industry to perform their management responsibilities more efficiently and effectively and lead with impact and influence. With this programme, managers will acquire the skills, competencies, tools, and mindsets to understand and manage all aspects of a department to create value in a time of complexity, disruption, and change. The learning environment created in the programme will promote creative problem-solving through expert input, self-reflection, and group interaction.

Mode of delivery꞉ Contact and/or Online

Price: R15 000

Targeted population꞉ Newly appointed Managers and Middle Managers

The purpose of this course is to equip participants with strategic management leadership skills for application and both the public and private sector. 

Mode of delivery꞉ On campus only
Pricing꞉ R7000.00
Targeted population꞉ The course is aimed at office managers, office supervisors, office administrators,personal assistants, secretaries, managers, Communication Officers, HR Officers, PR Officers and front‑office staff.

This course seeks to capacitate participants on how to manage time and be able to create personal action plans that will improve their efficiency in meeting organisational goals.

Mode of delivery꞉ Contact and/or Online
Pricing꞉ R4000.00
Targeted population꞉ Supervisors, Managers and all
interested individuals